Privacy Policy

Last Updated: January 2025

1. Introduction

Resbit ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our reservation management platform ("Service").

2. Information We Collect

2.1 Personal Information

When you use our Service, we may collect the following personal information:

  • Account Information: Name, email address, password (hashed), and company information
  • Customer Information: First name, last name, email address, and phone number (when you make a reservation)
  • Payment Information: Payment method details are processed securely through Stripe. We do not store full credit card numbers on our servers.
  • Booking Information: Reservation details, service selections, and appointment times

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, features used, time spent)
  • Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process and manage reservations
  • Send booking confirmations, reminders, and updates via email and SMS (with your consent)
  • Process payments and manage billing
  • Respond to your inquiries and provide customer support
  • Detect, prevent, and address technical issues
  • Comply with legal obligations
  • Generate analytics and reports for business users

4. SMS Communications and Consent

If you opt in to receive SMS notifications, we will send you automated text messages related to your reservations, including:

  • Booking confirmations
  • Appointment reminders
  • Cancellation notices
  • Other service-related communications

Message and data rates may apply. You can opt out at any time by replying STOP to any SMS message. For help, reply HELP. We use Twilio to send SMS messages, and your phone number may be shared with Twilio for this purpose.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Essential Cookies: Required for the Service to function, including authentication and session management
  • Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

6. Information Sharing and Disclosure

We may share your information with:

6.1 Service Providers

  • Stripe: Payment processing. Stripe's use of your information is governed by their Privacy Policy
  • Twilio: SMS messaging services. Twilio's use of your information is governed by their Privacy Policy
  • Hosting Providers: Cloud infrastructure and database hosting

6.2 Business Users

If you make a reservation through a business using our platform, your information (name, email, phone, booking details) will be shared with that business to fulfill your reservation.

6.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure password storage using industry-standard hashing
  • PCI DSS compliance for payment processing
  • Regular security assessments and updates
  • Access controls and authentication

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you request deletion of your account or data, we will delete or anonymize your information, except where we are required to retain it for legal or business purposes.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

9.1 Access and Portability

You can request access to your personal information and receive a copy in a portable format.

9.2 Correction

You can update or correct your personal information through your account settings or by contacting us.

9.3 Deletion

You can request deletion of your personal information. We will honor such requests unless we are required to retain the information for legal or legitimate business purposes.

9.4 Opt-Out

You can opt out of SMS communications by replying STOP to any message. You can also opt out of marketing emails by clicking the unsubscribe link in any email.

9.5 GDPR Rights (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing and the right to data portability.

9.6 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt out of the sale of personal information (we do not sell personal information).

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through the support channels provided in your account dashboard or by emailing us at the contact information provided in your account settings.